FAQ

Frequently Asked Questions

📦 Ordering & Preorders

Is this item in stock, made to order, or a preorder?

  • In-Stock Items: These are already printed and ready to go. They typically ship within 1–2 business days.
  • Made-to-Order Items: To reduce waste and offer more designs, we print these items specifically for you after you place your order.
  • Preorders: These are advance bookings for upcoming collections. The estimated shipping date will always be clearly listed on the product page.

When will my order be dispatched?

  • Standard items are usually dispatched within 3–5 business days of your order confirmation.
  • Preorder items will ship according to the timeline stated on their specific product description page. You will receive a tracking email the moment your package leaves our facility.

Can I cancel or change my order?

We process orders quickly to ensure fast delivery. You can request changes or cancellations within 2 hours of placing your order by contacting our support team. Once production or shipping has begun, we are unable to make alterations or cancel the order.

📏 Sizing & Fit

How do I choose my size?

We recommend measuring a favourite clothing item you already own and comparing those dimensions to our official Size Guide. If you are between sizes, we generally suggest sizing up for a more comfortable fit.

What’s the difference between classic, relaxed, and oversized fits?

  • Classic Fit: A traditional, tailored fit that follows the body's natural shape without being tight.
  • Relaxed Fit: Offers a looser, more casual silhouette with a bit of extra breathing room in the chest and waist.
  • Oversized Fit: Intentionally baggy and spacious with dropped shoulders for a streetwear-inspired look. We recommend ordering your true size for the intended baggy look, or sizing down for a closer fit.

Where is the size guide?

You can find our detailed Size Guide in the footer or as an image linked directly on every clothing product page images. 

🚚 Delivery

Where do you ship?

We ship worldwide. Shipping rates and local delivery estimates are calculated automatically at checkout based on your delivery address.

How long does production take versus delivery?

  • Production Time: For made-to-order items, printing and quality checks take 3–5 business days.
  • Delivery Time: Once dispatched, domestic shipping typically takes 2–5 business days, while international shipping takes 7–14 business days.

Will my items arrive separately?

Yes, they might. To get your items to you as fast as possible, we sometimes split shipments if certain products (like mugs or cushions) are fulfilled from different areas of our warehouse. You will receive individual tracking links for each package.

How do I track my order?

As soon as your order ships, we will email you a tracking link. Click the link in your email to view live updates on your delivery progress.

🔄 Returns & Problems

Can I exchange a size?

Because many of our items are custom printed just for you, we encourage checking the size chart carefully before buying. However, please read the Returns & Refund Policy.

What should I do if an item arrives damaged or the wrong item is delivered?

We are so sorry for the mistake. Please email us within 48 hours of delivery with your order number and clear photos of the damaged or incorrect item. We will arrange a free replacement for you immediately.

🧼 Aftercare

How should I wash and dry my printed clothing?

To preserve the vibrant print, always wash garments inside out in cold water (maximum 30°C) on a gentle cycle. Hang drying is highly recommended. Do not tumble dry, and avoid harsh detergents or bleach.

Can I iron the print?

Never iron directly over the printed design. If you need to iron the garment, flip it inside out and use a low heat setting, or place a protective cloth over the print.

How do I care for mugs, cushions, and blankets?

  • Mugs: High-quality ceramic that is dishwasher and microwave safe. Hand washing will prolong the print life.
  • Cushions & Blankets: Machine wash on a cold, gentle cycle. Air dry flat to maintain softness and shape.

✍️ Arabic & Designs

What does the Arabic on my product mean?

Every product featuring Arabic calligraphy includes a full design breakdown in its online product description. We choose meaningful words and phrases rooted in culture, poetry, and positive reminders.

Are transliterations and English meanings included?

Yes. Every product page explicitly displays the Arabic text, English transliteration (how to pronounce it), and the English translation, so you know exactly what your product says.

💾 Digital Downloads

How do I receive my file?

Immediately after completing your purchase, a download link will appear on your confirmation screen. You will also receive an automated email containing a permanent link to download your high-resolution files.

Can I print it at home?

Absolutely. Our digital files are optimized for easy printing on home printers. For best results, we recommend using heavyweight matte paper or cardstock. You can also send the files to a local print shop.

What should I do if the download email doesn’t arrive?

First, check your Spam, Junk, or Promotions folders, as automated emails occasionally get filtered there. If you still cannot find it after 15 minutes, please contact us with your order number, and we will send the files directly.

✉️ Contact

How can I get help with an order?

We are here for you. You can reach our customer support team by emailing us directly at sales@shabbylittlefellas.com Please include your order number for faster service.