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Shabby Little Fellas Ltd Return & Refund Policy
Thank you for shopping with Shabby Little Fellas Ltd! We want you to love your purchase. Because we sell custom print-on-demand items, physical stock, digital downloads, and seasonal pre-orders, different return and refund rules apply to different product types. 

1. On-Hand Physical Stock (Change of Mind Returns)
  • Products: Keyrings and physical books.
  • Return Window: You have 14 days from the delivery date to change your mind and request a return.
  • Condition: Items must be completely unused, unopened, and in their original packaging.
  • Shipping Costs: You must pay for the return trackable shipping costs. We do not refund original shipping fees for change-of-mind returns. 
2. Print-on-Demand (P.O.D.) & Personalised Items 
  • Products: Long-sleeve t-shirts, personalised mugs, cushions, blankets, aprons, tea towels, and Eid cards.
  • Policy: These items are made to order just for you. We cannot accept returns or exchange these items if you change your mind, pick the wrong size, or make a spelling mistake on a custom order.
  • Exemptions: We will gladly replace or refund these items if they arrive damaged, defective, or misprinted (see Section 5). 
3. Digital Goods
  • Products: Digital books (e-books).
  • Policy: All digital downloads are final sale. We cannot accept returns, exchanges, or issue refunds once the download link has been sent or accessed. 
4. Seasonal Pre-Orders 
  • Products: Ramadan calendars and Eid trees.
  • Before Shipping: You can return or cancel these for a full refund anytime before they are packed for shipping.
  • After Shipping: Once shipped, these follow our standard 14-day physical stock return policy. They must be sent back unopened in original packaging. 
5. Damaged, Defective, or Wrong Items 
  • If any item arrives damaged, faulty, or is the wrong product, please contact us within 7 days of delivery.
  • Email sales@shabbylittlefellas.com with your order number and clear photos of the issue.
  • We will arrange a free replacement or a full refund for any confirmed faults. You will not have to pay for return shipping on damaged goods. 
6. How to Start a Return
  1. Email our team at sales@shabbylittlefellas.com with your order number and the items you want to return.
  2. We will send you the correct warehouse return address. Do not send items back to our print suppliers.
  3. Pack the items securely and mail them back using a tracked shipping service. 
7. Refund Processing Time
  • Once we receive and inspect your return, we will email you an approval update.
  • Approved refunds are sent back to your original payment method.
  • Please allow 5 to 7 business days for the bank to show the funds in your account.